2 - Usage rules
- 2.1 - The content and information on the Web Site is provided for your personal use only.
- 2.2 - Unless expressly stated otherwise on the Web Site, you may download the content and information on the Web Site onto your personal computer, but only to the extent necessary to allow you to view that content and information. You may also print hard copies of that content and information, but only for your own personal use and reference. You must not reproduce or permanently store any content or information in any medium or form whatsoever.
- 2.3 - You must use the Web Site in a responsible manner, and in compliance with all relevant laws, regulations, standards or codes.
- 2.4 - If you are under 18 years of age, you must obtain a parent or guardian's consent before accessing or using the Web Site.
- 2.5 - You must not:
- (a) store in any electronic or other medium, publish, distribute, communicate to the public, change, modify, adapt, manipulate, reverse engineer, decompile, distort or enhance any of the content or information on the Web Site;
- (b) incorporate or merge any of the content on the Web Site with any other material, including advertising or promotional material;
- (c) create HTTP links from the Web Site to any other web site on the Internet; or
- (d) send, post, communicate or transmit to or via the Web Site (including any chat rooms) any information or material which infringes a third party's rights (including intellectual property rights), or which is obscene, indecent, inflammatory, pornographic, defamatory, illegal, misleading or deceptive;
- (e) use the Web Site or any facilities available on or via the Web Site (including any chat rooms) to defame, harass, threaten, menace or offend any person, or in a way which inhibits another person from using or enjoying the Web Site or those facilities;
- (f) tamper with, hinder the operation of, or make unauthorised modifications to the Web Site or any content on the Web Site;
- (g) knowingly transmit any virus, worm, trojan horse or other disabling feature to or via the Web Site;
- (h) use the Web Site to send commercial, unsolicited or bulk electronic messages to anyone or in any other way which would constitute an infringement of the Spam Act 2003 (Cth);
- (i) use another person's name, username or password on the Web Site or to access any content on the Web Site; or
- (j) attempt to do, or permit another person to do, any of the above acts.
3 - Operation of the Web Site
- 3.1 - We will use reasonable efforts to make sure that you can access and use the Web Site at all times. However, despite our efforts, the Web Site may not be accessible at all times and you may experience interruptions, delays, errors or faults in your use of and access to the Web Site. We will not be responsible to you or anyone else if these things occur.
- 3.2 - When you are using the Web Site, we may require you to re-authenticate yourself from time to time - for example, if there has been a period of inactivity on the connection between your internet browser and our servers. We will not be responsible for any information you may lose if your access to the Web Site is suspended or terminated in these circumstances.
- 3.3 - To enable you to access certain content on the Web Site, we may provide you with a username, password or some other type of identifier. You agree that you are responsible keeping such identifiers secret and that you will responsible for the conduct of any person who uses your identifiers, whether or not you have authorised that use.
- 3.4 - We may receive fees or commissions (or both) from third parties in relation to some of the content, goods or services which we advertise, promote or make available on the Web Site. You acknowledge and consent to us receiving those fees and commissions.
4 - Linked Sites
- 4.1 - The Web Site may contain links to other web sites which are not maintained or controlled by us. These links are provided by us solely for your convenience. We do not accept any responsibility for broken or redirected links.
- 4.2 - We have not checked the accuracy, completeness or suitability of the content of, or the goods and services available from, any linked sites. Also, we do not review or monitor any linked sites. You must therefore make your own enquiries about the content, goods or services available from any linked site before relying on that content, or buying or using any of those goods or services. We will not be responsible for any loss or damage you suffer as a result of relying on, buying or using any content, goods or services from a linked site.
- 4.3 - The presence of links on the Web Site should not be taken to imply that we endorse, sponsor or approve of any linked site, or any content, products or services available from that linked site, or that we are affiliated or associated with the owner or operator of any linked site.
5 - Changes to the Web Site
- 5.1 - We (or our suppliers) may change the content, information, products and services provided on the Web Site, and the prices for those things, at any time.
- 5.2 - If you purchase any products or services from the Web Site, you will be charged the price that applies and is displayed at the time you request those products or services.
6 - Our liability to you
- 6.1 - To ensure that we can continue to provide you with quality content and services via the Web Site, we and our related companies need to try to minimise the costs associated with operating the Web Site.
- 6.2 - As a result, neither we nor our related companies (including GB) can accept liability for any loss or damage you suffer as a result of using or accessing the Web Site or any content, information, products or services available on or from those Web Site, except to the extent that we are required to by law, such as State or Territory fair trading legislation and the Trade Practices Act 1974 (Cth).
- 6.3 - In particular, except to the extent required by law, we and our related companies do not accept, and specifically exclude, liability for any business losses, or losses of data or profits, or any other direct, indirect or consequential loss or damage, which you may suffer in connection with our supply, non-supply or defective supply of the Web Site, or any content, information, products or services available on or from the Web Site.
- 6.4 - As a guide, the Trade Practices Act 1974 (Cth) would require us to accept liability to you where:
- (a) we fail to supply the content on the Web Site with due care and skill; or
- (b) the content we supply via the Web Site is not reasonably fit for the purpose for which it is supplied.
7 - Your liability to us
- 7.1 - To minimise the costs associated with operating the Web Site, we also require that you take responsibility for any harm we or our related companies suffer as a result of your use of the Web Site.
- 7.2 - You therefore agree to indemnify us and our related companies (including GB) from and against any loss, damage, costs or expenses suffered by any of us arising out of or in any way connected to the use of the Web Site by you or someone using your name and password.
8 - Termination and suspension
9 - Trade marks, copyright and other intellectual property
- 9.1 - All intellectual property relating to the Web Site, including any trade marks used on the Web Site, the design or the Web Site and any content on the Web Site, is owned by us, our related companies (such as GB) or our licensors.
- 9.3 - Importantly, you must not use or apply any of our trade marks without our consent. Our trade marks may include our name, our logos, our slogans and the names of our competitions.
10 - General matters
Protection of your privacy
What kinds of personal information do we collect?
'Personal information' is information or an opinion, in any form (whether true or not), about an identified individual or an individual who is reasonably identifiable.
The kinds of personal information we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a customer, supplier, stakeholder, job applicant or in some other capacity.
For example, if you are a entrant in a competition or promotions or a potential entrant, we may collect your name, address, telephone number, date of birth, and other forms of identification. If you deal with us in some other capacity (for example, as a community representative or client), we may collect your name, contact details and any other information you choose to provide to us.
If we're unable to collect your personal information, we may not be able to provide you with our products or services or do business with you or the organisation with which you are connected. This also means that you may not be able to participate in competitions or promotions where we must take reasonable steps to identify entrants or winners to ensure the validity of the entry.
How do we collect your information?
We may collect personal information in a variety of ways, including from you directly (including when you interact with us in writing, electronically or via telephone), when you visit our website (including when you submit a entry to a competition or contact form), when you participate in our events or promotions, when we supply products or services to you and from public sources of information and marketing and similar lists which are legally acquired by us.
If we ever gather information about individuals from third parties, the collection of this information is obtained by lawful means in a manner that respects your privacy.
How do we use your information?
Your privacy is respected, and we do not sell, rent or trade your personal information.
We use personal information for a variety of purposes to effectively conduct our business, including to:
- supply our clients with products and services
- provide our listeners and prospective listeners with information about us and our products and services, including how use of our products or services can be improved
- provide our website viewers and prospective website viewers with information about us and our products and services, including how use of our products or services can be improved
- provide our social media viewers and prospective social media viewers with information about us and our products and services, including how use of our products or services can be improved
- gain an understanding of our listeners, website and social media viewers’ media needs in order to provide better products and services and maintain our high levels of service
- ensure safety at our outside events
- conduct research and development
- comply with our legal and regulatory obligations
- manage our relationships with our listeners, viewers and clients
- to consider job applicants for current and future employment.
We may also use your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).
To help us carry out these activities, from time to time we disclose personal information to other persons including:
- our contractors, suppliers and partners who assist us to provide media products and services and to administer and manage our business
- companies in the Grant Broadcasters Pty Ltd group of companies in Australia
- credit providers and agencies (only where you are obtaining credit with us)
- government and regulatory authorities (as required or authorised by law)
- our professional advisors (such as auditors and lawyers)
- organisations that assist us to conduct research or analyse data
We will take reasonable steps to ensure that these third parties are bound by privacy obligations in relation to your personal information. We do not share any information with any company internally or externally that has any need to take your information offshore at any time.
How do we store your information?
We may store your information in hardcopy and/or in electronic form on computer servers that are located in Australia. We take steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Do we provide you with information about products and services?
If you are a client or a potential client or a listener to our radio stations, viewer of our websites or user of our social media properties, we may use your personal information to provide you with information on products, services and offers (from us or our own internal partner companies) that we believe may be relevant to you or that you would be interested in, even after you cease acquiring products or services from us via radio, web or social media, and you consent to us doing so for an indefinite period of time unless and until you opt out of receiving this information, which is easily done at the bottom of any email you receive from us at any time.
You consent to us sending you the information by direct mail, email, telephone and SMS/MMS, unless and until you tell us not to contact you in these ways. We don’t presume that you have consented to any of this contact unless we have a record of your opting-in to these services.
How can you opt out of receiving information about products and services?
How to opt out of receiving marketing communications
You can opt out of receiving marketing communications in any of the following ways:
- in writing addressed to:
The Privacy Officer
Grant Broadcasters Pty Ltd
Suite 303 10-12 Clarke Street
Crows Nest NSW 2065
•By clicking on the unsubscribe link at the bottom of any email you receive from us.
In some circumstances we may need to contact you to obtain additional information, to verify your identity or to clarify your request, however this is only under exceptional circumstances.
Information required to opt out of receiving marketing communications
Please let us know whether you wish to opt out of all marketing communications or marketing communications by specific contact channel(s). You may opt out of receiving marketing communications by:
- Direct Mail
- All Channels
Please provide your contact details for each of the channels you wish to stop getting marketing communications through. Note: these details are used to ensure you are not included in direct marketing lists, so please make sure your information is complete and accurate.
If you are a client of a Grant Broadcasters radio station or website, please provide your customer or account numbers so that your request can be confirmed against your customer details.
How do we make sure the information we hold about you is current?
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant.
Do we hold sensitive information about you?
We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, your race or ethnic origin and religious beliefs or preferences, tastes, likes and dislikes. However this information is only used for the purpose for which it was collected, which is generally associated with a website or radio station promotion or competition. This information is only held for the duration of the competition, then for a further 90 days after that competition has ended. At this point any sensitive information about your is disposed of securely.
You may wish to provide to us with sensitive information about you from time to time, for example where you have particular requirements related to a promotion or competition. We may be required by law to disclose this information to certain entities, for example to the police or legal authorities if it contains information that can be summonsed.
Do we record your phone calls to us?
No Grant Broadcasters company conducts recording of any phone calls.
How can you correct your information?
Please let us know if the personal information we have about you is inaccurate, incomplete or out of date and we will take reasonable steps to correct it, including any information relating to credit if you are a client of one of our subsidiary companies.
How can you get access to your information?
You may request details of the personal information, including information related to credit, we hold about you and we will generally provide you with access subject to some exceptions permitted by law. For example, if providing this access may disclose information about another person, or may disclose commercially sensitive information, we may need to refuse to grant you access.
No charges apply to accessing and providing you with this information. If we cannot provide you access, we will provide a statement of our reasons.
At times we may need up to 30 days to provide this information back to you due to the complexity of computer systems and off-site storage of hard-copy records (where they are used).
How do we manage privacy issues about credit with our clients?
When you enter into a contract with us as a client, we’ll collect and hold your name, address, date of birth and drivers' licence number. We may disclose this information to Veda Advantage and/or Dun & Bradstreet which are Credit Reporting Bureaus (CRBs) if we decide to do a credit check. You may contact the relevant CRB to obtain its policy on how it manages your credit-related personal information using the contact details below:
Veda Advantage Information Services and Solutions Limited
Phone: 1300 850 211
Mail: Attention: Public Access Division
PO Box 964
North Sydney NSW 2059
Dun and Bradstreet (Australia) Pty Ltd
Phone: 1300 734 806
Mail: Attention: Public Access Centre
Dun & Bradstreet Australia
PO Box 7405
St Kilda Rd VIC 3004
If you believe on reasonable grounds that you have been or are likely to be a victim of fraud, you can request CRB not to use or disclose credit reporting information about you. In addition, you can request the CRB not to use your credit reporting information for the purposes of pre-screening of direct marketing by a credit provider.
The CRB may include information that we provide to it in reports that they provide to other credit providers to assist them to assess your credit worthiness. If we do a credit check on you with CRB, the CRB will generate a credit score for you and make this available to us. We’ll use this information to help us assess your credit worthiness, and we will keep a record of whether you passed or failed the credit check (based on our credit criteria) but we will not keep the credit score generated for you by the CRB.
If you become our customer the identification information we collected from you, that you passed the credit check and any information about your credit defaults with us will be held in our customer database.
If you don't become our client, your identification will be held in our client database until such time as it is destroyed.
If, after reasonable follow up, you do not pay any outstanding amounts owed by you to us we may supply to the CRB with this information along with relevant personal information. This may include:
- identification information about you
- the fact that you have applied for credit and we are a credit provider to you
- advice about payments more than 60 days overdue which are ‘in collection’ that we are permitted to report to the CRB
- that, in our opinion, you have committed a serious credit infringement
- that credit provided to you has been paid or otherwise discharged
Notification to the CRB that any of your outstanding payments are no longer overdue will only be made following payment of the outstanding amount including any accrued interest.
You’re entitled to access and seek the correction of the credit-related personal information that we hold. If you have a complaint about the handling of your credit-related personal information you can contact our Privacy Officer.
What if you disagree with our decision?
Where we make a decision about you or affecting you, you may ask us to explain the basis on which that decision was made, and you may ask to see the personal information (if any) on which our decision is based
Like many companies, we use ‘cookie’ technology on our website. ’Cookies’ are small text files a website can use to recognise repeat users, store registration data, facilitate the user's ongoing access to and use of the website, allow a website to track usage behaviour and compile aggregate data that will allow content improvements.
Cookies are not programs that come onto your system and damage files. In some cases, cookies may collect and store personal information about you and, if that is the case, we will extend the same privacy protections to that information as we do to other personal information we collect about you.
You can disable cookies or be warned when cookies are being used by adjusting your internet browser settings. However, disabling cookies may mean that you are not able to access parts of our website or to take advantage of the improved user experience that cookies can help provide.
Visiting our website
When you visit our website, in addition to any personal information you submit (e.g. for a quote or in a contact form), a record of your visit will be recorded. This record may include the following types of information:
- your server address
- your top level domain name (e.g. .gov, .au)
- the date and time of the visit
- pages accessed and documents downloaded
- the address of any website that linked you directly to our site
- when you email us we will record your email address
Third party websites
Our website may contain links to third party websites. We are not responsible for the content and the privacy practices of third party websites and do not endorse or authorise their content.
Can the ways in which we use your information and the conditions of use be changed?
What if you have a complaint?
Please contact the Privacy Officer using the details below if you have any concerns or complaints about the way we have collected or handled your personal information (including in relation to credit). We will investigate your complaint and respond to you in writing within 30 days. For complaints specifically related to credit, we will also provide you in writing, within 7 days, an acknowledgement that your complaint has been received, setting out how it will be dealt with by us. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
How to contact us
You can contact us at the address below to:
- arrange access to personal information about you
- enquire generally about privacy matters (including in relation to credit)
The Privacy Officer
Grant Broadcasters Pty Ltd
Suite 303 10-12 Clarke Street
Crows Nest NSW 2065
Updated: 18 April 2014